Returns & refunds

Our promise

If you’re not happy with your Carbyn gear, you have 30 days from delivery to request a return for a refund or replacement.

How to start a return

Email support@carbyn.store with your order number and a short note on what’s wrong. We’ll reply within one business day with next steps.

Damaged or faulty items

If your item arrives damaged or faulty, send us a photo and we’ll arrange a free replacement or full refund right away — no need to ship anything back in most cases.

Refunds

Approved refunds are issued to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

What can’t be returned

• Items returned after the 30-day window
• Products damaged through misuse
• Items missing original packaging where required

Questions?

We’re here to help. Reach us at support@carbyn.store or via live chat.